What is Priority Assistance?

Priority Assistance is a service designed to ascertain the eligibility of certain customers, based on a set criteria of diagnosed life-threatening medical conditions, who require one reliable, fully operational home telephone service to be able to call for emergency assistance when needed.

In 2003 the Australian Communications Industry Forum developed an industry code of practice on the issue of Priority Assistance. This code of practice establishes consistent industry wide guidelines for the provision of Priority Assistance services by carriers. This code has now been registered by the Australian Communications Authority.

For further information on Priority Assistance please visit the Australian Communication Authority website or click on the following link:

http://www.aca.gov.au/consumer_info/priority_index.htm

Who provides Priority Assistance services?

PowerTel does not provide Priority Assistance services, however we do provide guidance and advice for customers who require these services.

PowerTel is fully compliant with standards set out by the code of practice. Although PowerTel does not provide Priority Assistance services, we do provide guidance and advice for customers who require these services.

For further information about PowerTel's role on Priority Assistance, contact PowerTel Customer Operations on 1300 786 086.