PowerTel leads the industry in code compliance.

Compliance codes are set by The Australian Communications Industry Forum (ACIF), a government body which facilitates industry code development in the self regulatory environment. That is, the ACIF helps drive fairness and equity in telecommunications operations - an area in which we firmly believe.

PowerTel is a signatory to 11 Australian Communications Industry Forum (ACIF) codes.

As industry standards develop, some codes are superseded or withdrawn. PowerTel is well abreast of changes and is focussed on continuing to be the industry leader in meeting compliance obligations.

As of 30 June 2005, PowerTel has signed the following codes registered by the Australian Communications and Media Authority:

Signed (30 June 2005)

ACIF C570:2005 Mobile Number Portability

Signed (28 June 2005)

ACIF C547:2001 Complaints Handling

Signed (26 February 2004)

ACIF C515:2003 Pre-selection
ACIF C540:2003 Local Number Portability
ACIF C609:2003 Priority Assistance for Life Threatening Medical Conditions

Signed (27 June 2003)

ACIF C525:2002 Handling of Life Threatening and Unwelcome Calls
ACIF C531:2002 Commercial Churn
ACIF C536:2003 Emergency Call Service Requirements
ACIF C541:2003 Credit Management
ACIF C542:2003 Billing
ACIF C555:2002 Integrated Public Number Database
ACIF C570:2002 Mobile Number Portability

Signed (3 December 2001)

The 8 codes that PowerTel had previously signed on this date have since been superseded, some of which are listed above. PowerTel continues to focus on those codes which are important to its customers.